Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If 14 days have passed, unfortunately, we cannot offer a return or refund.
To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, undamaged, with tags, and in its original packaging.
Products that have been used, opened, worn, damaged, or are missing parts will not be accepted for return.
You’ll also need the receipt or proof of purchase.
You cannot buy, use, and then return the product.
To start a return, please contact us at safinatal.ilm@gmail.com. Returns must be sent to the following address: AASUMVEJ 679A, ODENSE NØ
Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at safinatal.ilm@gmail.com.
Return Policy for Sealed Items
To ensure that our products remain in the best possible condition for all customers, we only accept returns of items that are in unused condition and in their original, unopened packaging.
If the packaging has been opened or tampered with, we reserve the right to refuse the return or to charge a fee for any loss in value.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at safinatal.ilm@gmail.com.